Posts tagged "understand"

Remote working in the time of Corona

April 7th, 2020 Posted by The future, Employee Experience, coronavirus, family 0 thoughts on “Remote working in the time of Corona”

Remote working is no joke: your kids are bouncing off the walls, switching to Netflix from that educational video you left them with along with your best intentions, while you scurry off to try to be valuable to your company before you get retrenched.

Taking a taxi in the time of Corona

March 31st, 2020 Posted by Uncategorized, The future, coronavirus, family 0 thoughts on “Taking a taxi in the time of Corona”

Taking a taxi to and from work is the only mode of transport for many South Africans, how do we deal with the fear of Corona in a taxi.

Mom’s gone wild

March 26th, 2020 Posted by Uncategorized, The future, Employee Experience, coronavirus, family 0 thoughts on “Mom’s gone wild”

“Send wine” used to be a funny saying between moms when they just needed a little break from everyday momming. In the time of Corona, this has become a necessity. “Send wine” is no longer a request but rather a plea for sanity. 

Why test with real users when you already have a UX Designer?

February 26th, 2020 Posted by Web Design, Design Thinking, Digital Marketing 0 thoughts on “Why test with real users when you already have a UX Designer?”

The UX designer implements the ways in which we interact with the digital and physical from the beginning to the end of our user journey.

Digital marketing wild

November 7th, 2019 Posted by Web Design, Design Thinking, Digital Marketing 0 thoughts on “Digital marketing wild”

Digital marketing provides a platform for a voice, no matter how small the voice might be. Isn’t that beautiful? A space where one person’s opinion or experience matters as much as the crowd’s. That’s a game changer.

Finding out about your consumers

Be brave enough to hear your consumers

October 23rd, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Be brave enough to hear your consumers”

Let’s face it: it’s no longer just a good idea or a nice gesture to listen to your consumers:  If you don’t, someone else will. You have to really listen and empathise with a person to design something that makes a difference.

My multicultural challenges and lessons

September 26th, 2019 Posted by The future, Employee Experience, Diversity 0 thoughts on “My multicultural challenges and lessons”

We are all human beings despite colour or culture. We should have a fascination to learn more about people and their cultures. The only way to do justice to this is through acceptance and respect.

Cultural diversity – grab it with both hands!

September 18th, 2019 Posted by The future, Employee Experience, Diversity 0 thoughts on “Cultural diversity – grab it with both hands!”

In our race to the top, we are jeopardising our one chance of survival. Our only option is to overcome the differences we see in each other – and the perception that there’s not enough to go around – and work together.

Customer complaints: make the most of low-hanging fruit

July 19th, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Customer complaints: make the most of low-hanging fruit”

As a business, we can bemoan negative criticism of the way we do things, or we can choose a winning perspective and find huge value in it: this is an opportunity to up our game.

Why can’t you just listen?

December 11th, 2018 Posted by HCD 0 thoughts on “Why can’t you just listen?”

We need more better listeners. It’s a skill we can and must cultivate if we are going to keep customers coming back, differentiate ourselves in our market and be better at tackling challenges. Today, if you’re not listening to your audience, you’re falling out of touch and into danger.