Posts in Customer experience

future of employee experience

Redefining the employee experience

August 5th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Redefining the employee experience”

Every company knows that there is a serious skills shortage in the marketplace, across most sectors and job types. Upskilling staff has been a high priority for both companies and government for more than two decades.

How to take your employee training online

July 28th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “How to take your employee training online”

Every company knows that there is a serious skills shortage in the marketplace, across most sectors and job types. Upskilling staff has been a high priority for both companies and government for more than two decades.

Finding out about your consumers

Be brave enough to hear your consumers

October 23rd, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Be brave enough to hear your consumers”

Let’s face it: it’s no longer just a good idea or a nice gesture to listen to your consumers:  If you don’t, someone else will. You have to really listen and empathise with a person to design something that makes a difference.

Customer complaints: make the most of low-hanging fruit

July 19th, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Customer complaints: make the most of low-hanging fruit”

As a business, we can bemoan negative criticism of the way we do things, or we can choose a winning perspective and find huge value in it: this is an opportunity to up our game.