Posts in coronavirus

New normal

What will the new normal actually look like?

November 18th, 2020 Posted by Uncategorized, HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus 0 thoughts on “What will the new normal actually look like?”

We’ve all used the term “new normal” many times. Sometimes it’s said with a distinct level of cringe, while others bear it like a talisman, evidence that, whatever it looks like, at least things will be “normal”. But, realistically, what is it going to look like?

Work from home

Returning to the office – the way forward

November 18th, 2020 Posted by Uncategorized, HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus 0 thoughts on “Returning to the office – the way forward”

As many countries enter their Covid-19 second wave, it’s clear that remote work features heavily in many businesses’ future plans. But we don’t believe this spells the end of the traditional office or the 9 to 5. Even while some global mega-companies are making Work From Home (WFH) a permanent reality, others are planning a hybrid method. Yet others intend to bring either part of, or all of their workforce back into the office full time.

customer first design

What user experience really means

October 27th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “What user experience really means”

If you’ve had anything at all to do with your company’s website or social media presence in the last few years, you will have heard the term “user experience”, aka UX, bandied about. It’s the latest buzzword for how websites should be designed… or is it? Is UX just some passing craze like SEO? (PS, if you think SEO is over, we need to talk, seriously, like, now.)

Happy employees

Unhappy employees and your bottom line

October 23rd, 2020 Posted by Uncategorized, HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus 0 thoughts on “Unhappy employees and your bottom line”

It’s not a marketing mantra, it isn’t a management catchphrase, and it isn’t a cutesy way of saying, wouldn’t it be nice if everyone was happy. It’s a simple, indisputable fact that has been proven by multiple researchers. So why aren’t companies going out of their way to make their employees happy?

employee journey

The employee journey – Your map to successful employee engagement

October 20th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “The employee journey – Your map to successful employee engagement”

We’ve all heard the expression: “Life’s a journey, not a destination.” But do we really take to heart what that actually means? Every human that you’ve employed, or will employ, is on their own personal journey through life and their career. 

speak to millennials

Talking to millennials, SA-style

October 13th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Talking to millennials, SA-style”

If you Google “how to speak to millennials”, you’re going to get a huge amount of information thrown at you. It will talk about how this generation values constructive feedback most, or want to advance their careers. But what we forget is that these articles, for the most part, are not talking about South African millennials.

How to design an employee value proposition

September 29th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “How to design an employee value proposition”

Salary is no longer the primary way companies attract talent. Employee satisfaction has become far more important, especially when employees no longer fear the stigma of job-hopping.

UX done right… and wrong

September 22nd, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “UX done right… and wrong”

What makes a website stand out? Is it the simple, clear navigation options? Easy-to-find information? Clear, attractive design that enhances the experience?

Are your employees happy? Here’s how to find out

September 15th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Are your employees happy? Here’s how to find out”

Employee happiness and engagement has always been important, but with the disruptions 2020 has brought, it’s even more critical to keep in touch with your humans. Finding out how happy they are with various aspects of their work can make all the difference – including to how productive they are. Employee Happiness Surveys are just one way of getting the low-down on how happy your humans are.

Employee experience: the art of listening

September 8th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Employee experience: the art of listening”

We live in a world where there is no shortage of communications methods. From simple phone calls to video conferencing to data-free mobile communications apps, it’s easy to get in touch with your employees, no matter where they are. But despite all these ways to get in touch with one another, many employees still feel like they aren’t being listened to – and it’s hurting those companies’ productivity.