Posts in family

customer first design

What user experience really means

October 27th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “What user experience really means”

If you’ve had anything at all to do with your company’s website or social media presence in the last few years, you will have heard the term “user experience”, aka UX, bandied about. It’s the latest buzzword for how websites should be designed… or is it? Is UX just some passing craze like SEO? (PS, if you think SEO is over, we need to talk, seriously, like, now.)

employee journey

The employee journey – Your map to successful employee engagement

October 20th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “The employee journey – Your map to successful employee engagement”

We’ve all heard the expression: “Life’s a journey, not a destination.” But do we really take to heart what that actually means? Every human that you’ve employed, or will employ, is on their own personal journey through life and their career. 

speak to millennials

Talking to millennials, SA-style

October 13th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Talking to millennials, SA-style”

If you Google “how to speak to millennials”, you’re going to get a huge amount of information thrown at you. It will talk about how this generation values constructive feedback most, or want to advance their careers. But what we forget is that these articles, for the most part, are not talking about South African millennials.

How to design an employee value proposition

September 29th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “How to design an employee value proposition”

Salary is no longer the primary way companies attract talent. Employee satisfaction has become far more important, especially when employees no longer fear the stigma of job-hopping.

UX done right… and wrong

September 22nd, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “UX done right… and wrong”

What makes a website stand out? Is it the simple, clear navigation options? Easy-to-find information? Clear, attractive design that enhances the experience?

Are your employees happy? Here’s how to find out

September 15th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Are your employees happy? Here’s how to find out”

Employee happiness and engagement has always been important, but with the disruptions 2020 has brought, it’s even more critical to keep in touch with your humans. Finding out how happy they are with various aspects of their work can make all the difference – including to how productive they are. Employee Happiness Surveys are just one way of getting the low-down on how happy your humans are.

Employee experience: the art of listening

September 8th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Employee experience: the art of listening”

We live in a world where there is no shortage of communications methods. From simple phone calls to video conferencing to data-free mobile communications apps, it’s easy to get in touch with your employees, no matter where they are. But despite all these ways to get in touch with one another, many employees still feel like they aren’t being listened to – and it’s hurting those companies’ productivity.

The 5 most common UX mistakes you should avoid

September 2nd, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “The 5 most common UX mistakes you should avoid”

There’s an extraordinary amount of focus nowadays on user experience (UX). You’ll see every marketing expert telling you that UX is the most important thing about your website… and they’re right. The way people experience your website has to be as good as possible. Otherwise, your website is not only not achieving its goal, it might be actively harming your business.

employee value proposition design

Designing your employee value proposition

August 25th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Designing your employee value proposition”

There is only one situation in which your company does not need an employee value proposition (EVP): when you don’t have any employees. People make up the heart and soul of your business. They also make up its culture, brand and presence in the market, and can influence your customer experience in ways you cannot control. In this, the age of information, unhappy employees are more than happy to share their outrage at poor employment practices.

communication

Beyond the Whatsapp group – keeping in touch with employees

August 18th, 2020 Posted by HCD, Design Thinking, The future, Employee Experience, Customer experience, coronavirus, family 0 thoughts on “Beyond the Whatsapp group – keeping in touch with employees”

It’s hard to imagine, but just a couple of short decades ago, email was hailed as the ultimate breakthrough in company communications. It revolutionised the way the world kept in touch and did business, but it was only the beginning in a brand new way of reaching out.