know why

coronavirus, Customer experience, Design Thinking, Employee Experience, HCD, The future, Uncategorized

18 Nov 2020

What will the new normal actually look like?

We’ve all used the term “new normal” many times. Sometimes it’s said with a distinct level of cringe, while others…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, HCD, The future, Uncategorized

18 Nov 2020

Returning to the office – the way forward

As many countries enter their Covid-19 second wave, it’s clear that remote work features heavily in many businesses' future plans.…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, family, HCD, The future

27 Oct 2020

What user experience really means

If you’ve had anything at all to do with your company’s website or social media presence in the last few…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, HCD, The future, Uncategorized

23 Oct 2020

Unhappy employees and your bottom line

It’s not a marketing mantra, it isn’t a management catchphrase, and it isn’t a cutesy way of saying, wouldn’t it…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, HCD, The future, Uncategorized

23 Oct 2020

EX vs UX – is your mis-match showing?

As humans, we’re pretty good at ignoring our own little imbalances - the doctor who smokes, the financial adviser who’s…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, family, HCD, The future

20 Oct 2020

The employee journey – Your map to successful employee engagement

We’ve all heard the expression: “Life’s a journey, not a destination.” But do we really take to heart what that…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, family, HCD, The future

13 Oct 2020

Talking to millennials, SA-style

If you Google “how to speak to millennials”, you’re going to get a huge amount of information thrown at you.…

Tenaka

Design Thinking, Employee Experience, HCD, The future

06 Oct 2020

Employee personas: The what, why and how

The workplace as we have known it for the last several decades no longer exists, and it’s never going to…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, family, HCD, The future

29 Sep 2020

How to design an employee value proposition

Salary is no longer the primary way companies attract talent. Employee satisfaction has become far more important, especially when employees…

Tenaka

coronavirus, Customer experience, Design Thinking, Employee Experience, family, HCD, The future

22 Sep 2020

UX done right… and wrong

What makes a website stand out? Is it the simple, clear navigation options? Easy-to-find information? Clear, attractive design that enhances…

Tenaka

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