Posts tagged "low-cost research"

Customer complaints: make the most of low-hanging fruit

July 19th, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Customer complaints: make the most of low-hanging fruit”

As a business, we can bemoan negative criticism of the way we do things, or we can choose a winning perspective and find huge value in it: this is an opportunity to up our game.