Posts tagged "customer loyalty"

Finding out about your consumers

Be brave enough to hear your consumers

October 23rd, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Be brave enough to hear your consumers”

Let’s face it: it’s no longer just a good idea or a nice gesture to listen to your consumers:  If you don’t, someone else will. You have to really listen and empathise with a person to design something that makes a difference.

Customer complaints: make the most of low-hanging fruit

July 19th, 2019 Posted by HCD, Design Thinking, Customer experience 0 thoughts on “Customer complaints: make the most of low-hanging fruit”

As a business, we can bemoan negative criticism of the way we do things, or we can choose a winning perspective and find huge value in it: this is an opportunity to up our game.

Why can’t you just listen?

December 11th, 2018 Posted by HCD 0 thoughts on “Why can’t you just listen?”

We need more better listeners. It’s a skill we can and must cultivate if we are going to keep customers coming back, differentiate ourselves in our market and be better at tackling challenges. Today, if you’re not listening to your audience, you’re falling out of touch and into danger.